Care Not Custody: training on reducing criminalisation of children in careA broken window is not a crime scene.
Training that helps home staff and police put the DfE’s 2018 national protocol into everyday decisions. You leave with a one-page decision guide and a restorative conversation script.
- Length
- 6 hours face to face, or 2 hours online
- Group
- Up to 60 face to face, 200 online
- For
- Children’s homes, police and youth justice teams
- Included
- Workbook, 12 months online, certificate
In a children’s home, a slammed door or a push in an argument can end in a 999 call. Then a night in custody, and a record that follows the child into adult life. In most families a parent would sort it out at home. The DfE’s national protocol (2018) asks one question of every response: “would this be good enough for my child?” Without a local agreement, the late shift and the officer who turns up answer it alone.
Who it’s for
Children’s homes
Registered managers, deputies and residential staff
Police
Officers, neighbourhood teams, custody staff and force leads for children in care
Youth justice services
Practitioners and managers
Supported accommodation
Staff working with 16 and 17 year olds, and leaving care teams
- Up to 60 face to face, 200 online
- Best with home staff and police together
- No previous knowledge needed
- Safeguarding and corporate parenting leads too
Learning outcomes
By the end of the course, people will be able to:
- 1
Describe how an incident in a children’s home turns into a criminal record, from the child’s side and from the staff member’s side.
- 2
Recognise the signs that a child involved in an incident may be being criminally exploited, and why that changes the response.
- 3
Explain the national protocol’s three levels of incident and the police options short of arrest and charge, including community resolution and Outcome 21.
- 4
Explain, using Howard Becker’s labelling theory (1963), why a criminal record can change how a child is treated and how they see themselves.
- 5
Use de-escalation, a delayed response from Haim Omer’s Non-Violent Resistance and a restorative conversation to respond to harm without calling the police by default.
- 6
Write an incident record that is factual and includes the child’s account, and agree named actions with partners to strengthen the local protocol.
Our learning framework in this course
Every Care Leaders Learning course follows Story, Theory, Action. Here is how it runs through Care Not Custody.
Story
Every part opens with an evening from a child’s side.
Four composite stories. Nathan, 15, and a hole in his bedroom door. Chloe, 14, at 11pm with no manager on site. Jordan, 16, the morning after a smashed window. Maya, 17, in supported accommodation 80 miles from home.
Theory
Then the guidance and the thinking behind each decision.
The DfE’s national protocol (2018) and its three levels of incident. Howard Becker’s labelling theory and section 45 of the Modern Slavery Act 2015. Haim Omer’s Non-Violent Resistance and Howard Zehr’s restorative justice.
Action
Then something people practise and use on the next shift.
A timeline of where incidents in your area could stop. A one-page decision guide, de-escalation steps and a restorative conversation script. A joint protocol checklist with agreed actions.
The course in four parts
Each part starts from the child’s side, explains the guidance and ends with practice for the next shift. The stories are composites. They draw on real experiences of care but are not one person. Open a part to see what happens.
1How a record starts
Story. Nathan, 15, is told he can’t go out. He punches a hole in his bedroom door. Staff call 999, he spends the night in a cell and is charged with criminal damage. At home with his own family, a parent would probably have made him pay for the door.
Theory. The DfE’s national protocol (2018) was written because children in care are more likely than other children to end up in the justice system, and it asks “would this be good enough for my child?”. Howard Becker’s labelling theory (1963) explains why it matters: once a child is labelled an offender, adults treat them as one, and they can start to see themselves that way.
Action. In mixed groups of home staff and police, people plot Nathan’s evening minute by minute and mark every point where a different decision could have kept it in the home. Each group then does the same for an anonymised incident from its own area, and the room agrees the points where a different decision matters most.
By the end of this part people can describe how an incident in a home becomes a record, and name the points where it could have stopped.
You leave with A timeline of where incidents in your area could stop, built with the people who make those calls.
2The decision
Story. Chloe, 14, pushes a member of staff during an argument about her phone, then locks herself in the bathroom. The staff member is shaken but not hurt. It is 11pm and the manager is not on site.
Theory. The protocol sorts incidents into three levels. Level I is managed in the home. Level II is reported to the manager and the child’s social worker, who decide whether police are needed. Level III needs an immediate police response because of a risk of serious harm or significant damage. Where a child may be a victim of trafficking or modern slavery, section 45 of the Modern Slavery Act 2015 can protect them from prosecution.
Action. In mixed groups, people sort a set of incident cards drawn from your setting into the three levels, decide what happens next and write down why. One card carries signs of criminal exploitation, and the group works out what changes when it spots them. Groups then swap cards and test each other’s reasons, so home staff and police hear how the other side would call it.
By the end of this part people can apply the three levels to an incident, justify the decision in writing, and recognise signs that a child may be criminally exploited.
You leave with A one-page decision guide to use before picking up the phone.
3The alternative
Story. Jordan, 16, smashes a window after a phone call with his mum. Staff keep everyone safe, don’t call the police, and don’t try to talk it through that night. The next morning he is expecting a row.
Theory. Haim Omer’s Non-Violent Resistance (2004) teaches adults to delay: respond when everyone is calm, not in the heat of the moment, and bring in other trusted adults. Howard Zehr’s work on restorative justice (Changing Lenses, 1990) sees harm as damage to people and relationships, so the answer is putting it right. The protocol expects restorative approaches to be used.
Action. In threes, people practise the next-morning conversation with Jordan: what happened, who was affected, and what he will do to put it right. Everyone takes a turn as the adult, as Jordan and as the observer giving feedback. They also practise the calm, short words staff use in the moment to bring things down.
By the end of this part people can plan a delayed response to harm and hold a restorative conversation that holds a child to account without a police report.
You leave with De-escalation steps for use on shift, and a restorative conversation script.
4The local agreement
Story. Maya, 17, lives in supported accommodation 80 miles from home. When police are called to an argument there, the officers don’t know she is in care and nobody tells them.
Theory. The protocol asks every area to have a local protocol that covers named leads, information sharing, joint decisions on whether to prosecute, children placed from other areas, care leavers up to 25, and data each agency checks. It lists options short of charge, such as community resolution and Outcome 21, where a crime is recorded but formal action is not in the public interest.
Action. Homes and police check your local protocol against the national model element by element, mark what is working and what is missing, and agree actions with a named owner and date for each. The group then tests the agreed actions against Nathan’s evening from part 1.
By the end of this part people can describe the police options short of arrest and charge, and leave with agreed actions to strengthen their local protocol.
You leave with A joint protocol checklist, with actions agreed by homes and police.
What you get with each course
Included for every delegate, however you run it.
A workbook to keep
Every delegate gets their own copy, with the stories, the tools and space to plan.
The online course for 12 months
An interactive course on The Care Leaders Online, for 12 months after the training.
The recording for 12 months
Live online sessions are recorded, so people can catch up or go back over a part.
A certificate of completion
For each delegate, to keep for their own development record.
Choose how you run it
Two ways to run the course.
Face to face
We come to your area for a joint training day, 10am to 4pm, with home staff and police working together. There is time to work on your own incidents and agree actions for your local protocol.
- When One day, 10am to 4pm
- Group Up to 60 people
- You provide A screen or projector with an HDMI connection
- We provide The facilitator, a workbook for every delegate and 12 months of the online course
Live online
A live session on Teams or Zoom covering the key story, theory and tool from each part. Mixed breakout groups work on the incident cards. It suits homes and police who cover a large area or work different shifts.
- When One 2-hour session
- Group Up to 200 people
- You provide A device with a camera, microphone and internet connection for each delegate
- We provide The facilitator, the online links for delegates, a workbook for every delegate, 12 months of the online course and the recording
What changes
- Ask “would I have called the police if this were my own child?” before picking up the phone, and record why they did or did not.
- Use the protocol’s three levels: deal with minor incidents in the home, decide carefully about police for less serious ones, and call straight away when there is a risk of serious harm.
- Calm things down first, delay the response until everyone is calm, and use a restorative conversation that still holds the child to account.
- Ask whether a child is being criminally exploited before treating them as an offender.
- Work with officers as partners, using options short of arrest and charge when police are involved.
- Incidents at home dealt with at home, as in any other family.
- Being asked for their side of what happened.
- Putting things right with the person they hurt, instead of getting a criminal record.
- Adults who hold them to account and keep the relationship going.
Questions commissioners ask
How is the session structured?
Four parts, each built the same way. Story: an incident from the child’s side, such as Nathan’s night in a cell for a broken door or Chloe locked in a bathroom at 11pm. Theory: the national protocol and the thinking behind it, from its three levels to Haim Omer’s Non-Violent Resistance and restorative justice. Action: home staff and police working on it together, from sorting incidents to practising a restorative conversation and checking your local protocol. Face to face it is a 6-hour day, 10am to 4pm. Live online it is one 2-hour session covering the key story, theory and tool from each part, with the workbook and on-demand course to go deeper.
Do we need police in the room?
It works best when they are. Joint sessions let homes and police agree how incidents will be handled before they happen, and each side hears the pressures on the other. We can also run it for homes or police on their own.
Does this mean never calling the police?
No. It means not calling them by default. Staff still call straight away when there is a risk of serious harm. They learn to tell the difference, and to respond to everything else the way a good parent would, keeping children and staff safe.
We don’t have a local protocol, or ours is out of date. Can this help?
Yes. The last part uses the model local protocol in the national guidance as a checklist, so you leave with clear actions whether you are starting from scratch or refreshing an old agreement.
Does it cover care leavers and supported accommodation?
Yes. The national protocol covers care leavers up to 25. We adapt the stories and incident cards for supported accommodation for 16 and 17 year olds and for leaving care teams.
Who delivers it, and how do you price it?
People with lived experience of care and professional experience of children’s services. The course was designed by Luke Rodgers BEM. Each format has one flat fee. Face to face covers up to 60 people, and over 60 we charge for an additional facilitator. Live online covers up to 200 people. The workbook, the online course and the recording are included in the flat fee. Tell us what you need and we will send you a quote.
Talk to us about Care Not Custody
Tell us who it is for and roughly how many people. We will shape it around your service and send you a quote.

